Auto Delivery How To's
How to skip a product from your next auto delivery order
Overstocked on duck feet or roo ribs? You can skip a product from your next delivery without removing it from your subscription. Log in to your account and click Manage Your Subscription Make sure the Upcoming tab is selected, find the product you ...
How to add notes to your auto delivery order
Got something we should know? Whether it’s delivery instructions (“gate code is 1234”) or special order requests, you can leave us a note. Log in to your account and click Manage Your Subscription Go to the Order Note section and click Update Add any ...
How to update your ShopPay payment details for auto delivery
Using ShopPay for your auto delivery? Updating your payment method is just as easy—but you’ll need to do it on a desktop (not a phone). Log in to your account and click Manage Your Subscription. Go to the Payment Details section and click Edit Select ...
How to update your payment details for your auto delivery
Need to update your card? It’s quick, secure, and done through your email for safety. Log in to your account and click Manage Your Subscription. Go to the Payment Details section and click Edit Select Update payment method check box and click Send ...
How to resume your auto delivery
Ready to get your deliveries rolling again? Reactivating your subscription is quick and easy. Log in to your account and click Manage Your Subscription. Click Resume Subscription Click Confirm By selecting Confirm you are reactivating your ...
How to pause your auto delivery
Need a break? Whether you're travelling or your freezer's full, you can pause your auto delivery anytime. Log in to your account and click Manage Your Subscription. Click Pause Subscription Click Confirm By selecting Confirm you are pausing your ...
How to process your Order Now
If you want to process your order now and adjust future orders accordingly—you can easily place your future dated subscription order now. Log in to your account and click Manage Your Subscription. Click the Order Now button. The click the Order Now ...
How to know when your next order is due
We’ve got your back with reminders—so you’re never caught off guard! You’ll get an email reminder with the subject Your upcoming order with Happy Paws Pet Food! 3 days before your Order Processing Date. Or just log in to your account and click Manage ...
How to remove products from your subscription
Too much in the box or changing up your pet’s diet? You can remove products from your subscription anytime. Log in to your account and click Manage Your Subscription. Make sure the Upcoming window is selected then click Remove next to the product you ...
How to add products to your subscription
Want to mix it up with some new goodies? Here’s how to quickly add products to your subscription. Log in to your account and click Manage Your Subscription. Make sure the Add to Subscription option is selected then click in the search box and type ...
How to change your order frequency
Want your raw food deliveries more or less often? You can tweak your subscription frequency anytime. Go to Manage Your Subscriptions, click ‘Edit Frequency’ under the Order frequency section. Choose your preferred frequency (every 1 to 12 weeks) from ...
How to skip an order
Going away or just over stocked? Skipping a delivery is super simple. To skip the next order go to Manage Your Subscriptions, under the Upcoming tab click ‘Skip Order’ If you're in to future planning and you want to skip any orders well ahead of ...
How to change your order processing date
Need to shift your delivery timing? No worries—you can easily change your next order processing date in just a few clicks. Remember your Order Processing Date is NOT your delivery date. Your Order Processing Date is the date when your payment is ...
How to log in to manage your auto delivery
To make any changes to your subscription, you’ll need to access your subscription by logging in your Account. To log into your Happy Paws Pet Food account: Click on the person icon at the top right of our website or use this LINK to our log in page. ...