Delivery and Order Notifications

Delivery and Order Notifications

How will I know when my Auto Delivery order is due?

You will receive a reminder email the week before your delivery is due so that you can make changes to your order if required. Your order and payment will be processed 3 days later, wit your delivery scheduled for your delivery day that coming week. You can find more information about delivery days on our Delivery Page. 

How will I know what time my delivery is coming?

You will receive a text message the night before your delivery day with an estimated delivery time window for the next day. Your delivery day is based on your delivery area, you can find more information about delivery days on our Delivery Page.

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